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Terms of Service

Terms of Service

Last updated: March 2026 · Oliveira Travel · RNAVT 3301

🇵🇹 Portuguese | 🇬🇧 English | 🇩🇪 German | 🇪🇸 Spanish | 🇫🇷 French

When using the website oliveira-travel.com By requesting our travel consulting services, the user declares to have read, understood and accepted these Terms of Service.

Read carefully: Oliveira Travel is a personalized travel consulting service. We do not sell trips directly, we do not process payments, and we do not make reservations in our system. Our role is to help you plan, research, and choose the best option for your trip. Reservations and payments are always made by the client directly on the indicated external platforms (such as iCliGo).

1. Identification

  • Name: Oliveira Travel
  • Registration: RNAVT 3301
  • E-mail: info@oliveira-travel.com
  • WhatsApp / Phone (PT): +351 920 034 224
  • WhatsApp / Phone (DE): +49 173 305 6439

2. What is Oliveira Travel?

Oliveira Travel is a personalized travel consultancy, registered with the National Register of Travel and Tourism Agents (RNAVT) under number 3301. Our service consists of:

  • Listen to and understand the client’s needs, preferences, and budget.
  • Search and filter travel options that match each customer’s profile.
  • Present customized proposals based on external booking platforms.
  • To assist the client in choosing the most suitable option.
  • Provide support before and during the trip.

3. What Oliveira Travel Doesn’t Do

Important — limitations of our service:

  • Oliveira Travel does not sell trips directly It does not issue tickets, vouchers, or any reservation documents.
  • Oliveira Travel does not process payments Oliveira Travel does not charge or receive any fees for travel.
  • Oliveira Travel does not take reservations On behalf of the client — reservations are always made by the client themselves on external platforms.
  • Oliveira Travel is not responsible for the execution of travel services (flights, accommodation, transfers, activities) — this responsibility belongs exclusively to the respective suppliers or platforms through which reservations are made.

4. How Our Service Works

The consulting process unfolds as follows:

  • 1. Contact: The customer contacts Oliveira Travel through the website form, email, or WhatsApp.
  • 2. Diagnosis: The team gathers information about the destination, dates, number of travelers, budget, and preferences.
  • 3. Proposal: Oliveira Travel develops one or more customized proposals, with options filtered from external platforms.
  • 4. Choose: The customer reviews the proposals and decides which option they prefer.
  • 5. Reservation: The customer makes the reservation and payment. directly on the external platform indicated (e.g., iCliGo), without any financial intermediation from Oliveira Travel.
  • 6. Follow-up: Oliveira Travel remains available to provide support before and during your trip.

5. External Reservation Platforms

The offers presented by Oliveira Travel may be based on external booking platforms, such as iCliGo, among others. When making a reservation on these platforms, the customer:

  • Establishes a direct contractual relationship with the platform or service provider.
  • It is subject to the terms and conditions, cancellation policies, and privacy policies of those platforms.
  • You make the payment directly to the platform, without any financial intervention from Oliveira Travel.

Oliveira Travel does not guarantee the availability, price, or conditions of any service available on these platforms, which may vary at any time.

6. Cost of Consulting Services

The terms and conditions for Oliveira Travel’s consulting services—specifically whether or not there is a consulting fee—are communicated to the client at the beginning of each process and are included in the proposal presented. The website is for informational purposes only and its use is free.

7. Responsibility

Oliveira Travel is not responsible for:

  • Delays, cancellations, changes or incidents relating to flights, accommodation or other services booked on external platforms.
  • Price differences or unavailability of options after a proposal has been submitted.
  • Weather conditions, force majeure events, strikes, or other circumstances beyond the control of Oliveira Travel or its suppliers.
  • Problems arising from invalid or incomplete travel documentation (passport, visas, insurance)
  • Any indirect damages resulting from the use of external booking platforms.

It is the sole responsibility of the client to verify the validity of travel documents and the entry requirements of the destination countries.

We strongly recommend taking out appropriate travel insurance before any trip.

8. Website Usage

The website oliveira-travel.com is for informational purposes only. The user agrees to use it lawfully and not to enter false information in the forms. Oliveira Travel reserves the right not to respond to requests that it considers inappropriate or outside the scope of the service.

9. Intellectual Property

All website content — text, images, logos, and design — is the property of Oliveira Travel or used under license. Reproduction or use without prior written authorization is prohibited.

10. Dispute Resolution

In the event of a dispute, the parties agree to seek an amicable solution in the first instance. For consumer disputes, the customer may resort to:

  • Consumer Dispute Arbitration Center competent in Portugal
  • European Online Dispute Resolution Platform: ec.europa.eu/consumers/odr

These Terms are governed by Portuguese law.

11. Changes to the Terms

Oliveira Travel reserves the right to update these Terms at any time. The current version is always the one published on this website, with the update date indicated at the top.

12. Contact

For any questions regarding these Terms: info@oliveira-travel.com or WhatsApp +351 920 034 224.